FAQs
What kind of products do you sell?
We specialize in innovative and high-quality pet care products for cats and dogs — including automatic feeders, grooming tools, travel accessories, training devices, and fun interactive toys. Our goal is to make pet parenting easier, safer, and more enjoyable.
How long will my order take to arrive?
Most orders are processed within 1–3 business days and delivered within 57–12 business days, depending on your location. You’ll receive a tracking number as soon as your package ships so you can monitor its journey.
Can I track my order?
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What is your return and refund policy?
We offer a 14-day return policy on most items. If you’re not satisfied, simply reach out to us with your order details and reason for return. We’ll guide you through the easy process to ensure your complete satisfaction.
How can I contact customer support?
You can reach us anytime via email or WhatsApp chat (available on our website). Our support team is active 7 days a week and typically replies within 24 hours.
Are your products safe for pets?
Yes — we carefully select every product from trusted suppliers who meet international safety standards. All items are made from pet-safe, durable, and non-toxic materials to ensure your pet’s well-being.
Do you offer discounts or promotions?
Yes! We regularly run seasonal discounts, bundle offers, and special deals for our loyal customers. Follow us on Instagram and Facebook to stay updated on exclusive promotions.
What payment methods do you accept?
We accept credit/debit cards, PayPal, and Stripe-secured payments to ensure a safe and smooth checkout experience.